German speaking Customer Support

Brite Payment Group is a fast-growing second generation challenger in the European payment space. Allowing consumers to make payments using their bank account, Brite employs state-of-the-art open banking technology to process instant payments across Europe across a wide range of verticals. With connections to many of the continent’s largest banks, consumers and merchants receive their funds instantly, making online payments safer and more convenient than ever.

Responsibilities
Brite is growing and so is our need of new team members to our customer support team in Stockholm. At Brite you will be an essential part of our support team and the majority of your time will be dedicated to interacting directly with our customers and ensuring a great experience with Brite. You will work closely with several teams internally, mainly tech and merchant solutions and help improve our product. We believe you have experiences from similar positions within payments or tech companies and are willing to learn more. Thereto enjoy taking on new challenges, put the customer first, and a positive mindset, are skills we are looking for.

Required skills
We believe you: 

  • Have experience from customer support from other tech- or similar companies
  • Are customer-centric and passionate about helping customers succeed, primarily over email and chat functionality
  • Takes responsibility over the work area and ensures customer satisfaction across all touch points
  • Communicates professionally and is fluent in primarily German +English
  • Will be part of improving internal processes where and when needed including documentation
  • Willing to constantly learn about a changing and developing technical product in a growing organisation
  • Are able to work some weekends according to a planned schedule
  • Being part of implementing processes internally where and when needed
  • Ability to operate and execute in a highly ambiguous and fast-paced environment

Preferred skills

  • Experience from Customer Support within the Payments industry
  • Experiences from working with Zendesk, Jira and similar tools

We will read and process all applications during August. 


Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Tegelbacken 4A
111 52 Stockholm Directions View page

Malta

L-Imghazel
Is-Swieqi Directions

Malaga

Calle Medellín, 3
29002 Málaga Directions +34 671441288

About us

We are Brite.

Brite is a second generation FinTech challenger based in Stockholm. Working for first generation fintech companies before founding Brite, our people have previously been part of building European FinTech success stories such as Klarna, Qliro, Trustly, and SOFORT, to name a few. Together we are now working to bring you modern payment solutions that are more accessible and more affordable.

We are developers.

The biggest group of people here at Brite are developers. We want to drive development in the FinTech sector. Our technical platform is open-sourced. That way, other developers can build their solutions on the same platform that we use daily.

Cash is king no more. 

Today, practically all financial transactions are handled digitally. At Brite we build on the foundation laid by European payment companies who shook the status quo in the early 2000s, to create payments that are secure, reliable, and affordable. So, whether you are a bank, an insurance company, online retailer, video game company, or something else, we are bold enough to say that your future is Brite.

 

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